Upgrade to unlimited data

Already have Comcast modem rental, trying to upgrade my internet speed as well as turn on unlimited data ($11/mo ?) but the linked pages say that this is temporarily unavailable. Have kids on Zoom for school all the time and need these changes. Support is giving 2 hour wait times for callback, and I cannot do that as I am also working online and not available.

Can someone please help so we can get this done online ? I do want to pay more to Comcast, why would you not make it easier ? 🙂

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

Again

Expert

•

31.9K Messages

5 years ago

@sanjose_FE

Your issue has been escalated to the Comcast Corporate Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.

In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

0

XfinityJoeTru

Official Employee

•

7K Messages

5 years ago

Hi sanjose_FE. Welcome to the Xfinity Forums and thank you for posting. I can assist with reviewing your account and the available internet upgrade options. So that I can assist you, please send me a private message and include your full name and service address. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.

0

Customer Service

sanjose_FE

Upgrade to unlimited data

Again

XfinityJoeTru

New to the Community?