Already have Comcast modem rental, trying to upgrade my internet speed as well as turn on unlimited data ($11/mo ?) but the linked pages say that this is temporarily unavailable. Have kids on Zoom for school all the time and need these changes. Support is giving 2 hour wait times for callback, and I cannot do that as I am also working online and not available.
Can someone please help so we can get this done online ? I do want to pay more to Comcast, why would you not make it easier ? 🙂
Hi sanjose_FE. Welcome to the Xfinity Forums and thank you for posting. I can assist with reviewing your account and the available internet upgrade options. So that I can assist you, please send me a private message and include your full name and service address. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.