Agreed. I'm also trying to switch to an internet-only plan just because it's considerably cheaper and catered more to my needs, but it's so difficult to get ahold of an actual person to make this change because the online services aren't built to handle this situation.
We appreciate your continued loyalty, u/crosslin80. Thank you for using the Xfinity Forum to get help changing your plan. I understand how important this is to you, and I want to discuss your options with you. To get started, send a private message with your full name and the account holder's name, if different than you, and the numbers associated with your service address. To send me a message, click on my name, "ComcastChe," then click send a message.
Hi there! I truly apologize that you have been having issues with switching to an internet only plan. I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.