Unwanted Services/Charges

[crosslin80]

I've tried for months to get our plan changed because we don't watch the actual cable on TV so paying for the sports packages and fees etc. while being on unemployment due to the pandemic seems ridiculous. It's impossible apparently, and being a 12 year loyal comcast/xfinity customer I just want to know if I can get some promotions or something. Thanks.... I'll be waiting

[Drahcir1]

Agreed. I'm also trying to switch to an internet-only plan just because it's considerably cheaper and catered more to my needs, but it's so difficult to get ahold of an actual person to make this change because the online services aren't built to handle this situation.

[ComcastChe]

We appreciate your continued loyalty, u/crosslin80. Thank you for using the Xfinity Forum to get help changing your plan. I understand how important this is to you, and I want to discuss your options with you. To get started, send a private message with your full name and the account holder's name, if different than you, and the numbers associated with your service address. To send me a message, click on my name, "ComcastChe," then click send a message. 

[ComcastRob]

@Drahcir1

Hi there! I truly apologize that you have been having issues with switching to an internet only plan. I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 

[Jjrdhead]

I cannot seem to get anywhere. I tried sending emails thru Xfinity and it says cant go thru. No numbers to call. Or i have to try and make an appointment to get into my local location. This is ridiculous. Terrible customer service and i want to remove things so you all can stop price gouging me.

[jiggady1108]

I have NO INTERST in sports either BUT these crooks tack it on your bill! How they get away with this is beyond me!

[ComcastMacey]

@Jjrdhead, thank you for taking the time to reach out to us with your recent account questions and concerns! It's been a pleasure to assist in finding the right plan to fit your needs! Please visit xfinity.com/returns to complete the next steps as we discussed. If you have any more questions or need any additional help, please don't hesitate to reach back out to us here at any time! Thank you for your many years of loyal and valued service with us, and have a wonderful rest of your day!