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Unserviceable address

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New Poster

Unserviceable address

Help pls!!!!! I moved a couple of months ago and requested that my xfinity services be transferred to a new address. Unfortunately my address is unserviceable. I spoke with a rep and she told me the last time service was in my area was at least 19 yrs ago. She said she would put a service request in but I haven’t heard anything else about it. The service I have now with another company is horrible!!!! Please let me know how I can get services here?!?!
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Expert

Re: Unserviceable address


@2626Jw wrote:
Help pls!!!!! I moved a couple of months ago and requested that my xfinity services be transferred to a new address. Unfortunately my address is unserviceable. I spoke with a rep and she told me the last time service was in my area was at least 19 yrs ago. She said she would put a service request in but I haven’t heard anything else about it. The service I have now with another company is horrible!!!! Please let me know how I can get services here?!?!

You're probably stuck with that other company.  If it's been 19 years since Comcast was in the area, there isn't anyway you can get service.  Sorry.


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Unserviceable address

@2626Jw PM me the service address and I'll look into it for you.


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!