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Unlink Old Account

New Poster

Unlink Old Account

Trying to unlink my old address and I am getting an error that says I can't unlink my old account because I have to remove automatic payments but the account is canceled.
Official Employee

Re: Unlink Old Account

Hello,@AShieler thanks for reaching out to us on Xfinity Forums. We have an article here: that shows how to link, and unlink accounts, which may be helpful! If the steps we are outlining is where you are getting the error for automatic payments, I can look into this for you. 


Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”

I am an Official Comcast Employee.
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