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Unlimited data temporary unavailable

Whatever2823
Regular Visitor

Unlimited data temporary unavailable

I just want to get the unlimited data due to over using the 1.2 terabyte. Can someone help me ASAP?! Thank you!!!
Again
Expert

Re: Unlimited data temporary unavailable

@Whatever2823 

Unlimited data is measured from the first of the month to the last of the month, so it won't kick in  until February 1st.

 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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ComcastMorgan
Official Employee

Re: Unlimited data temporary unavailable

Hi, Whatever2823. We hope you're doing well. Thank you for posting! You came to the right place for help with adding unlimited data. To begin, please send me a PM with your first and last name. We can go from there. 

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

Thanks!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!