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Guyman12
1st Topic

Regular Visitor

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1 Message

Friday, November 6th, 2020 3:00 PM

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Unlimited data plan unavailable

Hello, I want to add unlimited data plan to my plan but the checkout page always says that it is unavailable. Can someone assist me?

 

Thanks

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Updated 

5 years ago

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Expert

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31.9K Messages

5 years ago

@Guyman12 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

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XfinityAmira

Official Employee

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4.2K Messages

5 years ago

Hello @Guyman12, thanks for reaching out to us on our Forums page. We appreciate you being a customer with us and for your interest in getting Unlimited Data. This is a known issue we're working on correcting, and we would be more than happy to assist you with getting it added. Can you please send me a Private Message including your first and last name as it appears on the account?

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".

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