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Unlimited data plan unavailable

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Regular Visitor

Unlimited data plan unavailable

Hello, I want to add unlimited data plan to my plan but the checkout page always says that it is unavailable. Can someone assist me?

 

Thanks

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Expert

Re: Unlimited data plan unavailable

@Guyman12 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Unlimited data plan unavailable

Hello @Guyman12, thanks for reaching out to us on our Forums page. We appreciate you being a customer with us and for your interest in getting Unlimited Data. This is a known issue we're working on correcting, and we would be more than happy to assist you with getting it added. Can you please send me a Private Message including your first and last name as it appears on the account?

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!