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Unlimited data plan "Temporarily Unavailable"

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Regular Visitor

Unlimited data plan "Temporarily Unavailable"

Because I used up all my data, I wanted to upgrade to the "Unlimited data plan" but I'm struggling to add that to my account. It's been the second day since I've been receiving the "Temporarily unavailable The product you’re interested in isn’t available for purchase at this time" on the website. I really need to upgrade soon with everyone in my family working from home.

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Expert

Re: Unlimited data plan "Temporarily Unavailable"

@XanHU 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Official Employee

Re: Unlimited data plan "Temporarily Unavailable"

Greetings, @XanHU! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you are running into when trying to add the unlimited data. I would like to make sure this is being added to your account. Since you have already sent a PM, I will continue to work with you through there.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!