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bchamblee1
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Wednesday, September 30th, 2020 8:00 AM

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Unlimited data plan "Temporarily Unavailable"

Trying to sign up for unlimited using https://www.xfinity.com/buy/plan/checkout/XFINUDAT. This is the fourth or fifth day in a row that I've tried with no success.


The page only reads "Temporarily unavailable The product you’re interested in isn’t available for purchase at this time"

 

Can anyone help?

 

Thanks

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Updated 

5 years ago

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Expert

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31.9K Messages

5 years ago

@bchamblee1 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

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XfinityAmira

Official Employee

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4.2K Messages

5 years ago

Hello @bchamblee1, thanks for reaching out to our Digital Care Team through our Forums page. We appreciate you being a Comcast customer with us. I am sorry to hear about the complications you have been running into when trying to add Unlimited Data to your account. We apologize for any frustration this has caused you.

 

We can absolutely further look into this on our end and we would love to assist you with getting it added to your account as well. 

 

Can you please send me a Private Message including your first and last name as it appears on the account? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 

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