Community Forum

Unlimited data plan "Temporarily Unavailable"

Highlighted
Regular Visitor

Unlimited data plan "Temporarily Unavailable"

Trying to sign up for unlimited using https://www.xfinity.com/buy/plan/checkout/XFINUDAT. This is the fourth or fifth day in a row that I've tried with no success.


The page only reads "Temporarily unavailable The product you’re interested in isn’t available for purchase at this time"

 

Can anyone help?

 

Thanks

Highlighted
Expert

Re: Unlimited data plan "Temporarily Unavailable"

@bchamblee1 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Official Employee

Re: Unlimited data plan "Temporarily Unavailable"

Hello @bchamblee1, thanks for reaching out to our Digital Care Team through our Forums page. We appreciate you being a Comcast customer with us. I am sorry to hear about the complications you have been running into when trying to add Unlimited Data to your account. We apologize for any frustration this has caused you.

 

We can absolutely further look into this on our end and we would love to assist you with getting it added to your account as well. 

 

Can you please send me a Private Message including your first and last name as it appears on the account? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!