Community Forum

Unlimited Internet

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New Poster

Unlimited Internet

I am having difficulty adding the unlimited internet option to my plan. When I follow the link here: https://www.xfinity.com/support/articles/exp-unlimited-data I end up with the following error:

 

Temporarily unavailable

The product you’re interested in isn’t available for purchase at this time.

Get updates about Xfinity Home, Xfinity Cameras, and 24/7 Video Recording.

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Expert

Re: Unlimited Internet

@mcpackman 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Unlimited Internet

I was able to get this enabled via support chat. The website never worked for me. 

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Official Employee

Re: Unlimited Internet

Hello @wetland6, thanks for reaching out to us on our Forums page. We appreciate you being a customer with us and for your interest in adding Unlimited Data to your account. This is a known issue that we are working on correcting. I am happy to hear you received help/support with getting it added and we are sorry we were not able to get to you sooner. Please let us know if we can be of any assistance. We're here to help! 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!