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Unlimited Data using my own modem

rsl5150
New Poster

Unlimited Data using my own modem

Morning, I just received a message from Xfinity stating that I went over the 1.2 TB of data. How do I switch to unlimited data using my personal cable modem (Arris)? Thank you in advance!

Again
Expert

Re: Unlimited Data using my own modem

@rsl5150 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
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ComcastAmir
Official Employee

Re: Unlimited Data using my own modem

Hello rsl5150, I can assist you with getting unlimited data added for your personal modem. To get started could you please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message"?


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!