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Unlimited Data not available for purchase

jasonpitts
Regular Visitor

Unlimited Data not available for purchase

Good afternoon; 

 

I would like to add Unlimited Data to my service but the site says its not available for purchase and I see a lot of posts to these forums about the same problem. I have several kids who are now doing school from home as well as my wife and I work from home at this point. I am more then willing to pay the premium to upgrade as I am consistently over for the past several months and have more then doubled my internet bill to $200/month (using about 2TB per month). 

 

Please help!!!

 

Jason

Again
Expert

Re: Unlimited Data not available for purchase

@jasonpitts 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

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ComcastMichele
Official Employee

Re: Unlimited Data not available for purchase

@jasonpitts Thanks so much for taking the time to reach out to us regarding our XFI complete services. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. We always have offers and options, available for our current customers I would love to get you set up with an account review. Can you please reach out through private message with your first and last name, name on the account if different, and service address? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: https://comca.st/3cxHVpS


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!