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Unlimited Data Plan Unavailable

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Frequent Visitor

Unlimited Data Plan Unavailable

Hi, I'm looking to update my data plan to be unlimited, but the website says its unavailable. How can I sign up for it?

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Expert

Re: Unlimited Data Plan Unavailable

@Moua 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Unlimited Data Plan Unavailable

Hi there, Moua! Good morning and thanks for posting here in the Community. 🙂

 

That's odd that you received an error when trying to add unlimited data. Rest assured we can definitely help out. Was this the link that you tried when it didn't work: https://comca.st/38nIDEb ? If so, please send me a PM with your first and last name and I can manually add it for you. Sorry for the trouble. Thanks!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Frequent Visitor

Re: Unlimited Data Plan Unavailable

Hi, thanks for responding. Unfortunately I don't see an option to send a PM to you with my details.

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Official Employee

Re: Unlimited Data Plan Unavailable

Oh OK, yes. This should help! To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side. Let me know if you have any trouble with that, I can go ahead and send you a PM directly if needed.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Frequent Visitor

Re: Unlimited Data Plan Unavailable

Hey there, I've clicked on your name and it sends me to view your profile. However, I still don't see an option to send you a message. All I see are your number of posts / kudos, badges, and your latest posts, with nothing on the right side. Could you send me a PM?

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Official Employee

Re: Unlimited Data Plan Unavailable

Thank you for letting me know! Which device are you reaching out to me on, is it a mobile device by chance? That may be the issue. I will try to send you a PM now and if you don't receive it within a few moments, feel free to post publicly again and we can try another route. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Frequent Visitor

Re: Unlimited Data Plan Unavailable

Hi, just letting you know I sent the private message to you. Thank you!

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Official Employee

Re: Unlimited Data Plan Unavailable

Awesome, anytime! 🙂 I went ahead and responded to your PM, feel free to get back to me there at your convenience. No rush!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!