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Unlimited Data Plan Signup Temporarily Unavailable

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Regular Visitor

Unlimited Data Plan Signup Temporarily Unavailable

I've tried to sign up for unlimited for the last few days using different devices and different browswer via https://www.xfinity.com/buy/plan/checkout/XFINUDAT
But I just keep getting the following message:

"Temporarily unavailable The product you’re interested in isn’t available for purchase at this time"

Anyone knows what's going on? Thanks in advance.

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Expert

Re: Unlimited Data Plan Signup Temporarily Unavailable

@justsl2 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Official Employee

Re: Unlimited Data Plan Signup Temporarily Unavailable

Hello @justsl2, thanks for reaching out to our Digital Care Team on our Forums page. We appreciate you being a customer with us and for your interest in getting Unlimited Data. This is actually a known issue we're working on correcting and we do apologize for any inconvenience or frustration this has caused you. We would love to assist you with getting it added in the meantime. Can you please send me a Private Message including your first and last name as it appears on the account?

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".

 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Official Employee

Re: Unlimited Data Plan Signup Temporarily Unavailable

@justsl2, I'm delighted I was able to assist you with adding Unlimited Data to your account. Please create a new Public post for any future assistance needed. Thank you for being a Comcast Customer. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!