I'm having unusually high data usage this month for some reason, but my husband and I both work from home for the forseeable future, so I'd like to purchase unlimited data.
However, I continually receive an error message when I go here:
The "sorry no" URL is here: https://www.xfinity.com/error/buy/sorry?errorCode=DFPLN4000
How do I get this added to my account when there's no way to do it and the Xfinity Assistant has no ability to address this specific add-on? I'd really rather not do a phone run-around on this.
Hello @Dantine, thanks for reaching out to our Digital Care Team through our Forums page! We appreciate you being a customer with us and I am sorry about the troubles you're experiencing with trying to add unlimited data to your account. I absolutely understand the need for it, as these troubling times also have me working from home. I can definitely assist you with getting it added and be of any other assistance needed as well.
Can you please send me a Private Message including your first and last name as it appears on the account?
To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".