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Unable to sign up for unlimited data?

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Regular Visitor

Unable to sign up for unlimited data?

I'm having unusually high data usage this month for some reason, but my husband and I both work from home for the forseeable future, so I'd like to purchase unlimited data.

 

However, I continually receive an error message when I go here:

https://www.xfinity.com/buy/plan/checkout/XFINUDAT

 

The "sorry no" URL is here: https://www.xfinity.com/error/buy/sorry?errorCode=DFPLN4000

 

How do I get this added to my account when there's no way to do it and the Xfinity Assistant has no ability to address this specific add-on? I'd really rather not do a phone run-around on this. 

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Expert

Re: Unable to sign up for unlimited data?

@Dantine 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Unable to sign up for unlimited data?

Hello @Dantine, thanks for reaching out to our Digital Care Team through our Forums page! We appreciate you being a customer with us and I am sorry about the troubles you're experiencing with trying to add unlimited data to your account. I absolutely understand the need for it, as these troubling times also have me working from home. I can definitely assist you with getting it added and be of any other assistance needed as well. 

 

Can you please send me a Private Message including your first and last name as it appears on the account? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!