Regular Visitor
•
2 Messages
Unable to order free pods!
I recently upgraded my service and received an email stating my assessment was complete and that I was eligible for free Pods. I click the link and I get a message that says they’re unavailable?! Why bother sending me an email and link if I can’t even get the free pods?
turbotime4
Frequent Visitor
•
11 Messages
5 years ago
same issue here. theres many posts with this exact same issue too. not sure who can help.
0
0
ks84
New Poster
•
1 Message
5 years ago
0
0
BrendanH
New Poster
•
3 Messages
5 years ago
How long did your assessment take to complete? I'm in a slightly different situation where I know I need pods but Xfinity is not able to help until the assessment is done. It has been well over a week already...
0
0
turbotime4
Frequent Visitor
•
11 Messages
5 years ago
mine took about 2 weeks to get the email. I chatted and called support and all anyone will say is I have to wait 14 days once I get the email before I can order the 'free' pods. why send the email out then???? I know the offer is for a limited time so im wondering if it will be expired after those 14 days and im just getting the run around.
0
0
turbotime4
Frequent Visitor
•
11 Messages
5 years ago
I went to my local xfinity store and had the rep order for me. no questions asked. should be arriving tomorrow (fingers crossed). it should not have been so difficult.
0
Teddy14
Regular Visitor
•
2 Messages
5 years ago
0
0
turbotime4
Frequent Visitor
•
11 Messages
5 years ago
0
theriverruns
Regular Visitor
•
4 Messages
5 years ago
@turbotime4
Can you let us know if the Xfi Pods ever arrived after ordering them from your local store. I have seen some replies out there, that even after visiting a store theey have not been delivered. Thanks for your time
0
0