Community Forum

Unable to browse other plan options

Highlighted
Regular Visitor

Unable to browse other plan options

My household only has an internet plan - I believe it's the performance + plan for $70/mo, which give us 75mbps. I want to change plans to see if we have access to faster internet, as I've seen other plans for the same price with much faster speeds, but I am unable to load other offers through xfinity. I click the "view all offers" option when trying to change my internet speed and this is what I see ... Is there a way I can directly contact xfinity because I feel like we are stuck on an older plan and I do not want to spend my money on something like this when I can get better for the same price.

Highlighted
Official Employee

Re: Unable to browse other plan options

@TrialsAreKey,

 

We can look into promotional pricing for you. I hope the internet service has been awesome for you otherwise. Our team here on the Xfinity forums are with the corporate office and will do our best to improve this situation for you. 🙂

 

Can you please private message me your full name and service address? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
New Poster

Re: Unable to browse other plan options

I have had the same issue! I have been a loyal customer for 4 years and just can't seem to get any real help. This is very frustrating!
Highlighted
Regular Visitor

Re: Unable to browse other plan options

I have sent you a message with the information you requested @ComcastMartin, please respond. Thank you