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mirkendargen
1st Topic

Regular Visitor

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Friday, November 13th, 2020 8:00 PM

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Unable to add unlimited data

Whenever I try to add the $30 unlimited data option using my own modem, I get the error https://www.xfinity.com/error/buy/sorry?errorCode=DFPLN4000. I see many other threads reporting the same issue.

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5 years ago

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Expert

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31.9K Messages

5 years ago

@mirkendargen 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

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XfinityAmira

Official Employee

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4.2K Messages

5 years ago

Hello @mirkendargen, thanks for reaching out to us on our Forums page. I do apologize that you're running into this, but this is a known issue we're working on correcting. In the meantime, we would love to assist you with getting Unlimited Data added to your account. Can you please send me a Private Message including your first and last name as it appears on the account?

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".

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