Community Forum

Unable to add unlimited data

Highlighted
Regular Visitor

Unable to add unlimited data

Whenever I try to add the $30 unlimited data option using my own modem, I get the error https://www.xfinity.com/error/buy/sorry?errorCode=DFPLN4000. I see many other threads reporting the same issue.

Highlighted
Expert

Re: Unable to add unlimited data

@mirkendargen 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Official Employee

Re: Unable to add unlimited data

Hello @mirkendargen, thanks for reaching out to us on our Forums page. I do apologize that you're running into this, but this is a known issue we're working on correcting. In the meantime, we would love to assist you with getting Unlimited Data added to your account. Can you please send me a Private Message including your first and last name as it appears on the account?

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!