Unable to add unlimited data

Whenever I try to add the $30 unlimited data option using my own modem, I get the error https://www.xfinity.com/error/buy/sorry?errorCode=DFPLN4000. I see many other threads reporting the same issue.

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Expert

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32.5K Messages

5 years ago

@mirkendargen

Your issue has been escalated to the Comcast Corporate Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.

In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

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XfinityAmira

Official Employee

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4.4K Messages

5 years ago

Hello @mirkendargen, thanks for reaching out to us on our Forums page. I do apologize that you're running into this, but this is a known issue we're working on correcting. In the meantime, we would love to assist you with getting Unlimited Data added to your account. Can you please send me a Private Message including your first and last name as it appears on the account?

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".

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Customer Service

mirkendargen

Unable to add unlimited data

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XfinityAmira

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