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Unable to add Unlimited data to my internet plan

Vonson
Regular Visitor

Unable to add Unlimited data to my internet plan

I have attempted to add the unlimited data to my account many times over the past few weeks and I always get the unavailable response. I know it is available with my own (not comcast) equipment but the automated system will not allow me to add it. Any assistance would be greatly appreciated.

Vonson
Regular Visitor

Re: Unable to add Unlimited data to my internet plan

Exact message reads:

 Temporarily unavailable

The product you’re interested in isn’t available for purchase at this time.

Get updates about Xfinity Home, Xfinity Cameras, and 24/7 Video Recording.

Again
Expert

Re: Unable to add Unlimited data to my internet plan

@Vonson 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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ComcastJosephB
Official Employee

Re: Unable to add Unlimited data to my internet plan

Hello, @Vonson, this has been harder than it should be for you. I sincerely apologize. We can add unlimited data with an owned modem. At your convenience, send us a private message with your name and service address. If you have never sent us a PM this link can come in handy. The "Private Messenger" section at the bottom is a good reference. https://comca.st/3p3zjdt

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!