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Turned off unwanted automatic billing....

NotEnoughCoffee
New Poster

Turned off unwanted automatic billing....

I turned off the automatic billing - which I never signed up for/agreed to/turned on - and now I need to know: will an automatic payment go through even if I turned that feature off a couple of business days before the due date? I couldn't get anyone on the phone, and the chat customer service was nonexistent.

ComcastLysaP
Official Employee

Re: Turned off unwanted automatic billing....

Hi, @NotEnoughCoffee

Welcome and thank you for reaching out to us through Xfinity Forums! You've come to the right place and I want to be sure we get this figured out for you. I'm disappointed to hear this is not something you requested, and I want to help! Please send me a Private Message and I will look into this for you! 

To send a private message, please click my name "ComcastLysaP" then select "Send a Message" on the right side.

 


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