Turned off unwanted automatic billing....

I turned off the automatic billing - which I never signed up for/agreed to/turned on - and now I need to know: will an automatic payment go through even if I turned that feature off a couple of business days before the due date? I couldn't get anyone on the phone, and the chat customer service was nonexistent.

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Responses

CCLysa

New Problem Solver

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617 Messages

4 years ago

Hi, @NotEnoughCoffee

Welcome and thank you for reaching out to us through Xfinity Forums! You've come to the right place and I want to be sure we get this figured out for you. I'm disappointed to hear this is not something you requested, and I want to help! Please send me a Private Message and I will look into this for you!

To send a private message, please click my name "ComcastLysaP" then select "Send a Message" on the right side.

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U

user_3a776a

Visitor

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1 Message

4 years ago

"ComcastLysaP" I want to receive my monthly bill in the mail. I do not want automatic payments.

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CCAmir

Gold Problem Solver

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7.2K Messages

Sign Up for Paperless Billing through My Account

Log in to My Account.
Toggle Paperless Billing to OFF.
Click Save. A confirmation message will appear.

Note: To remove Paperless Billing, your Xfinity ID must have bill pay permissions.

Sign Up for Paperless Billing via Xfinity My Account App

Log in to the app and tap Manage billing preferences (on the My Account Overview screen).
Tap Bill delivery options.
Choose Paper Bill. A pop-up window shows to confirm your decision to switch to Paper Billing.

I no longer work for Comcast.

4 years ago

0

Customer Service

NotEnoughCoffee

Turned off unwanted automatic billing....

CCLysa

user_3a776a

CCAmir

Sign Up for Paperless Billing through My Account

Sign Up for Paperless Billing via Xfinity My Account App

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