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Trying to order unlimited data plan shows "Temporarily unavailable"

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New Poster

Trying to order unlimited data plan shows "Temporarily unavailable"

Hi, I'm trying to get unlimited data plan due to the WFH situation, but the website is giving me "The product you’re interested in isn’t available for purchase at this time.". Does anyone have a solution? Thanks!

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Expert

Re: Trying to order unlimited data plan shows "Temporarily unavailable"

@realyc 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Trying to order unlimited data plan shows "Temporarily unavailable"

Hi realyc, you've got the right idea wanting to add unlimited data while working from home. I'd be happy to help you get this feature added, to get started could you please send me a private message with your full name and account number by clicking on my name (ComcastAmir) and then click "Send a message"?


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Official Employee

Re: Trying to order unlimited data plan shows "Temporarily unavailable"

Hi realyc, unfortunately I don't see a response from you here so I will need to close this thread as completed. If you need further assistance please create another post and someone from our team will be able to assist you further. Have a good day 🙂 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!