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Trying to get service to a new address

Regular Visitor

Trying to get service to a new address

I’ve been trying to get xfinity to my new home that is served by AT&T. I’ve called about this before, but I don’t understand, xfinity services the homes 3 doors from my house in the same neighborhood.
Official Employee

Re: Trying to get service to a new address

Hi @Mtvnuccio 

 

Sometimes when communities are planned and built there's swiss cheese in terms of the coverage, and this applies to any internet service provider.

 

Most of our service is hybrid fiber coax (HFC) meaning there's a fiber backbone and it's converted into copper coax cables, and there's a distance limit of 300 feet due to the physics of the coax cable is able to carry before signal degredation, and so there may be construction and plant extensions needed.

 

Private message me (click on my name) and if you have a ticket number, provide it and we'll take a look at your setup. There may be cost contributions if it is a construction job, and we can do estimated costs as well via our specialists. 


I am an Official Comcast Employee (On the HQ Identity Product and Serviceability Teams).
Official Employees volunteer their time outside of their normal day jobs to create the best customer experience possible. If and only if you've been tagged, you can PM us by clicking on our name and clicking "Send a Message"
Official Employee

Re: Trying to get service to a new address

Hello Mtvnuccio. Thank you for visiting and posting on our Forum. I can assist with reviewing your location status and assist with a Serviceability ticket if needed. To get started, please send me a private message and include your full name and service address so I can assist you. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me. 


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New Poster

Re: Trying to get service to a new address

My parents are trying to get service at their house too but when we look up their address it says it “can’t confirm address”. Do I need to speak with someone or find a different provider?
Official Employee

Re: Trying to get service to a new address

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!