Re: Trying to get new equipment - Xfinity Help and Support Forums

idreamof · ‎11-10-2020

I have been trying to have a new modem and new digital X1 boxes mailed to my house. I finally gave up and have an appointment at the Xfinity Store today, now that they have reopened. The excuse they gave me today why the order wasn't processed, the election!!! LOL

ComcastChe · ‎11-17-2020

Hi @idreamof,

We appreciate your patience. Thanks for posting to the Xfinity Forum to share your experience. I'm sorry you're having a hard time getting this taken care of. I just wanted to check in with you to see if you still need help?

If so, please send me a private message, and I'd be happy to submit your order and follow up with you to ensure you receive the new equipment. To send a message, click on my name, "ComcastChe," then click send a message. Please include your first and last name and service address.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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