Community Forum

Transferring Services Due to Moving

millerjacy1
New Poster

Transferring Services Due to Moving

I did the online moving service from our one house 10 miles away to the house we just currently bought. I put to have the internet stop at the old house on 8/2 and start at the new house that same day. I noticed we weren't getting any signal on 8/2 and just waited a few days because it was the weekend.
On 8/4 I was on hold with customer care for an hour, no one picked up. I called back again that day and after being on hold again for an hour, finally got someone and was told it would be fixed. It wasn't. I called again on 8/5 and was on hold for three hours, no one could help me.

I tried calling again today and was on hold for half an hour. Comcast can't even switch my internet to my new house, can't activate the internet, and one customer service rep shamed me for using the online service to move instead of calling. I don't know what to do, as all I need is my internet activated?!?? How can it be so hard?

I was told my internet would be up and working no later than 8/5... Still no internet. I'm going to cancel services and go to a more expensive, local company, as I can't even get a simple call back about my issue.

It's ridiculous and I didn't know if anyone else had the same issue when they were moving?
Again
Expert

Re: Transferring Services Due to Moving


@millerjacy1 wrote:
I did the online moving service from our one house 10 miles away to the house we just currently bought. I put to have the internet stop at the old house on 8/2 and start at the new house that same day. I noticed we weren't getting any signal on 8/2 and just waited a few days because it was the weekend.
On 8/4 I was on hold with customer care for an hour, no one picked up. I called back again that day and after being on hold again for an hour, finally got someone and was told it would be fixed. It wasn't. I called again on 8/5 and was on hold for three hours, no one could help me.

I tried calling again today and was on hold for half an hour. Comcast can't even switch my internet to my new house, can't activate the internet, and one customer service rep shamed me for using the online service to move instead of calling. I don't know what to do, as all I need is my internet activated?!?? How can it be so hard?

I was told my internet would be up and working no later than 8/5... Still no internet. I'm going to cancel services and go to a more expensive, local company, as I can't even get a simple call back about my issue.

It's ridiculous and I didn't know if anyone else had the same issue when they were moving?

Assuming you have tried hooking up the modem, what lights are on?  Are you sure the outlet your modem is connected to is "live"?  Have you tried any other outlet in your home?


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
YeOldeTraveller
New Poster

Re: Transferring Services Due to Moving

How can an ordinary user know if a port is live?

 

I've been trying to get the answer to that question for the last several months with no useful answer.

 

I want to move my service, but with Work From Home, I cannot afford a gap in service.  I have already determined that I can get the same service in the new location.