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Tired of Xfinity issues

Sgbinpa
Frequent Visitor

Tired of Xfinity issues

I have ordered the inlimited internet now 5 times in the last month. It's still NOT showing up and I have yet to get the confirmation email. I have the message that confirms the order. Why wont it go through??? 

ComcastMichele
Official Employee

Re: Tired of Xfinity issues

@Sgbinpa Thanks so much for taking the time to reach out to us regarding your issues adding in our XFI Complete services. I very much appreciate your patience and greatly apologize for the delay in our response. I am so sorry to hear that you have been having so many issues adding this service on and not getting that confirmation emails. I would love to to help. We always have offers and options, available for our current customers I would love to get you set up with an account review. Can you please reach out through private message (find out how to do so with this link https://comca.st/39FJpfU) with your first and last name, name on the account if different, and service address? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: https://comca.st/2LejEtT;


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Sgbinpa
Frequent Visitor

Re: Tired of Xfinity issues

I got it figured out. I called once again and the agent made sure it was added before getting off the phone. They couldn't tell me why it wouldn't go through. Just like they can't say why we get disconnected multiple times a day. Oh well, guess that's typical of Comcast service.