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There is an orange cable in my yard

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Regular Visitor

There is an orange cable in my yard

I just had the power company come out and identify an orange cable spewed across the side of my yard and into my neighbor's property as a comcast drop cable. It has been exposed for months and I could not identify its origin until today. It is posing a hazard and we would appreciate it if someone could come bury it. 

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Official Employee

Re: There is an orange cable in my yard

Hello @ drdre74, thanks for reaching out to us on our Forums page! We appreciate you reaching out to us about this hazardous line and we definitely want to get this line buried as soon as possible. Can you please send me a Private Message including your first and last name as it appears on the account? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: There is an orange cable in my yard

I sent a private message with the requested information a couple of days ago. When can I expect a response?

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Official Employee

Re: There is an orange cable in my yard

@Sam74, thanks for sending me a private message! Your message came in on my days off but I have responded to your message and look forward to hearing back from you. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!