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There is an orange cable in my yard

New Poster

There is an orange cable in my yard

Hi, the technician helped me setup the internet yesterday. She was great to figure everything out. However, I noticed there is a long orange cable left in my yard after her leave. It seems a drop as mentioned in the form. Can someone come and bury my drop? My address is: <Edited>.

Very appreciated!


Official Employee

Re: There is an orange cable in my yard

Hello, qqspm. Welcome to the Xfinity Forums!

I'm so excited to hear you got new service set up yesterday and I really hope you enjoy your experience with us. Usually, work orders are submitted after installs to bury those drops within the next few weeks. I would love to work with you to check and make sure the order gets submitted to the line isn't in your way for too long. Please send me a private message with your first and last name, as well as your service address so I can assist. 


 To send a private message, click my name "ComcastTambrey", then click "send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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