after high winds, looks like the drop line from the comcast pole to the house was cut, probably as it was hanging low over the street and posing a hazard. I was on line with a tech who insisted that we troubleshoot the modem and wanted the MAC #. I kept trying to tell him it was a physical issue and after gettign a neighbor to come into my house and get the required info the tech then decided he didn't need that info after all and told me it would take 2 days for someone to contact me about this issue. Where do I report this to get immediate action? I did generate a report online saying it was a hazard but nowhere does is ask about whether my service is interrupted. So frustrated an hour later.
@roslynramsey101 Thanks for taking the time to reach out to us regarding the drop line being damaged. I hope that everyone is safe and taking care those high winds can be a bear! I would love to ensure that we get this drop line addressed for you. I am truly sorry for the delay in responding and appreciate all of your patience and time. Can you please reach out through private message (find out how here https://comca.st/36z6M8Y) with your first and last name, name on the account if different and service address and we will get to the bottom of this as quickly as we can.