Community Forum

Texas winter storm outage credit

lnavarro80
New Poster

Texas winter storm outage credit

Hi I wanted to know how to go about getting the $15 a day credits for the Texas winter storm outage, Dates 02/15/21-02/17/21

ComcastDaryl
Official Employee

Re: Texas winter storm outage credit

Thank you for reaching out to us in the Forums. We appreciate your business and I am sorry to hear about the storm you went through. 

 

Unfortunately, at this time we are not not offering credit adjustments due to power interruptions. If you need further assistance with your account, please send me a private message with your first and last name. To send a private message, click on my name "ComcastDaryl" and click "Send a message."


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jdelagarza
New Poster

Re: Texas winter storm outage credit

How do i get credit for the days i was without services last week 2/15-2/18?

ComcastRob
Official Employee

Re: Texas winter storm outage credit

@jdelagarza

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!