lnavarro80's profile

New Poster

 • 

1 Message

Friday, February 19th, 2021 11:00 AM

Closed

Texas winter storm outage credit

Hi I wanted to know how to go about getting the $15 a day credits for the Texas winter storm outage, Dates 02/15/21-02/17/21

This conversation is no longer open for comments or replies and is no longer visible to community members.

Problem Solver

 • 

828 Messages

4 years ago

Thank you for reaching out to us in the Forums. We appreciate your business and I am sorry to hear about the storm you went through. 

 

Unfortunately, at this time we are not not offering credit adjustments due to power interruptions. If you need further assistance with your account, please send me a private message with your first and last name. To send a private message, click on my name "ComcastDaryl" and click "Send a message."

New Poster

 • 

1 Message

4 years ago

How do i get credit for the days i was without services last week 2/15-2/18?

Contributor

 • 

350 Messages

4 years ago

@jdelagarza

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 

forum icon

New to the Community?

Start Here