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Texas service outage credit

XIAOSHUOWU7781
New Poster

Texas service outage credit

Loss of power and internet service from 2/15 to 2/17. How can get the credit? Thanks!

Gayathri143
New Poster

Texas service outage credit

Lost internet connectivity from 02/16 and 02/17. Please provide details to submit credit request. Thank you

ComcastTambrey
Official Employee

Re: Texas service outage credit

Hello, @XIAOSHUOWU7781. Welcome to the Xfinity Forums. We know how difficult the past few days have been for many of our customers and we would love to get you credited for your downtime. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


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ComcastLizzy
Official Employee

Re: Texas service outage credit

@Gayathri143 Thank you for reaching out to us here about the service interruption you experienced. I'll be happy to review your account for applicable credits and make sure your service is working normally again. Please send me a message by clicking on "ComcastLizzy" and then selecting "Message". Please message me with your first and last name and complete service address. I look forward to working with you!


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TM1225
New Poster

Re: Texas service outage credit

I lost service from 2/15, 2/16, and 2/17 as well. I was able to fill out a form for 2 days to receive credit, but not the third. What should I do?
ComcastGabe
Official Employee

Re: Texas service outage credit

Hi, @TM1225! Thanks for reaching out to Comcast over our forums page for help with the credit concern. I am sorry to learn about the service interruptions. We definitely understand the importance of having your internet services working correctly during these challenging times. We can help! To get started, would you mind clicking on my handle “ComcastGabe” and sending us a private message with your first/last name and full address so I can ensure I am looking at the correct account?

 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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