Thanks for posting, jborjas22! We hope you and your loved ones are safe and sound after all of the severe weather your state experienced. We can certainly help you with a billing adjustment for the downtime you experienced with your service, due to power being out. I saw your private message which I will reply to shortly, but in the future please wait until we specifically ask you to send a PM before sending one. It's part of our Community Guidelines (https://comca.st/3ueFeQo) and it ensures that everyone here gets helped as quickly and efficiently as possible. Thank you very much for your understanding. Talk soon!