Community Forum

Texas power outage

jborjas22
New Poster

Texas power outage

Looking for information to get credited for the power outage.
ComcastMorgan
Official Employee

Re: Texas power outage

Thanks for posting, jborjas22! We hope you and your loved ones are safe and sound after all of the severe weather your state experienced. We can certainly help you with a billing adjustment for the downtime you experienced with your service, due to power being out. I saw your private message which I will reply to shortly, but in the future please wait until we specifically ask you to send a PM before sending one. It's part of our Community Guidelines (https://comca.st/3ueFeQo) and it ensures that everyone here gets helped as quickly and efficiently as possible. Thank you very much for your understanding. Talk soon! 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!