Texas outage and NO estimated fix date

[Jalarcon]

I need to work and use the internet from home and there is no internet in my section.

It’s been out since Monday, and I need to get credited but more importantly I just want to know when this will get fixed.

No one on Twitter can help me and I find it absolutely ridiculous I can’t get ahold of anybody on a phone for customer support. What gives???

[ComcastJamesH]

Greetings, @Jalarcon! I'm sorry to hear you're still having issues with your service, but you have definitely come to the right place for assistance! If you could send me a private message with your full name, and the name listed on the account (if different), I'd be more than happy to look into this for you.

To send a Private Message, please click on my name (ComcastJamesH) and select “Send a message”.