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Texas Winter Storm Outage Credit

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Texas Winter Storm Outage Credit

Hello, I am requesting credit(s) for the 3 full days I was without services due to Texas winter storm. 2/1/21 - 2/18/21.



Official Employee

Re: Texas Winter Storm Outage Credit

Hello, @knieves21. We have an online option to get a credit for your downtime in service. I am glad your service is working again! That was quite the event to go through! Let us know if you need any assistance completing the steps. We are happy to help!


1. Please log in to either our easy to use website, or our award winning Xfinity app. 

2. With either option you will be able to tell us about your experience in the Xfinity Status Center. Click the link, "Tell us more about your experience".

3. A form will launch where you can enter your submission to add the adjustment to your account.

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