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Hello, @knieves21. We have an online option to get a credit for your downtime in service. I am glad your service is working again! That was quite the event to go through! Let us know if you need any assistance completing the steps. We are happy to help!
1. Please log in to either our easy to use website, https://comca.st/3kaBriv or our award winning Xfinity app.
2. With either option you will be able to tell us about your experience in the Xfinity Status Center. Click the link, "Tell us more about your experience".
3. A form will launch where you can enter your submission to add the adjustment to your account.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
