Community Forum

Texas Outage for 3 days

dolphnbrez
New Poster

Texas Outage for 3 days

How do I get the credit for the outage in Texas? 

ComcastTambrey
Official Employee

Re: Texas Outage for 3 days

Hello, @dolphnbrez! Welcome to the Xfinity Forums. 

I'm sorry to hear you've been without service for so long. I know the cold there has really caused a lot of trouble for people and we would love to credit you back for that lost time. Once service has been returned, you can send us a PM with your first/last name and service address, and we can make sure it gets applied to your account! 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Again
Expert

Re: Texas Outage for 3 days

@dolphnbrez please click on @ComcastTambrey's name in her post and then on Send a message.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!