Community Forum

Texas Outage Credit

Samnicole21197
New Poster

Texas Outage Credit

Hello, it is my understanding that I can receive credit for days that my service was out due to the winter storm. I am in Magnolia Texas and did not have service from Monday morning 1/15 to Wednesday 1/17. Please let me know if a credit is possible. Thank you!
ComcastMichele
Official Employee

Re: Texas Outage Credit

@Samnicole21197 

I am so very sorry to hear that you were impacted by the service issues in your area. I know that Texas got hit pretty hard and I am so sorry to hear that you were impacted by all of it. I know how frustrating any service issues can be. Have you had the opportunity to log into our Xfinity Status Center (https://comca.st/3rZy0xY) since this started? If you log into your account with your Xfinity ID and select the option to tell us more about your experience. A form may launch to determine if a credit will be applied to the account for you. Making this process super easy for you and saving you a lot of time and effort! Please always remember not to attempt to reach out through private message unless we have invited you directly per our guidelines

https://comca.st/3skuxdF.  Since you have reached out here regarding your disruptions. I would love to dig further into the account if the above steps do not provide any results please reach out through private message (find out how to do so with this link https://comca.st/3pweU0F) with your first and last name, name on the account if different and service address?


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