Community Forum

Texas Outage Credit

Gabs3
New Poster

Texas Outage Credit

Hello,
I was out of power and internet for 4 days due to severe weather in Texas. How do I receive a credit for being without Xfinity service for these days?
ComcastValerie
Official Employee

Re: Texas Outage Credit

Hello, @Gabs3, thank you for reaching out to us today. I hope you and your loved ones are doing well and staying safe during this unexpected times. I understand how important it is to have a reliable connection and I am sorry to hear you have not been able to experience that reliability at this time. Please rest assured, you have reached the right team! We can review the account and assist with checking the status of the service interruption as well as assist you with reviewing that credit request. 

 

Please send us a private message with your full name and service address to get started. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message". We look forward to hearing from you soon. 


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