Community Forum

Texas (Houston) Winter Storm Credit

dgtx15
New Poster

Texas (Houston) Winter Storm Credit

Hi,

I’d like to request credit for internet outage from 2/15 - present ( as of 2/19). I still do not have internet nor is the nearby xfinitywifi is working.

Thanks,
ComcastMarcos
Official Employee

Re: Texas (Houston) Winter Storm Credit

Hello, @dgtx15, I can definitely help with your service interruption and credit concerns. Thank you for messaging us on our Forum and giving me a chance to help you out. I hope your family is safe and warm, I can only imagine what you've been going through. In order to get started can you please send me a private message with your full name? To send a private message, click my name "ComastMarcos", then click "send message".


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