Greetings, @Jfriant! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I certainly apologize to hear of the issues you have been running into when trying to get this damage taken care of. This is certainly not the experience we want for you and would like to see what we can do to further assist you. Can you please send me a PM with your first and last name as well as any ticket numbers so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.