Ten agents later.. the end is so close.. right?! Please just transfer my balance.

Long saga short:

A loong series of mishaps (none of which were by me).

Finally agent told me to make a new account & transfer a 25$ payment.

Phone agents redirected me to chat, chat redirected me to phone.

Told me to wait until my payments finish processing. Okay I waited.

Then chat became unavailable. Okay I waited some more.

Now assistant refuses to connect me to any agent at all, because they can't help with "outage issues" in my area.

What outage? I'm not affected, I know nothing about it, my concerns have nothing to do with it...

I can see the end now.. My expectations have sunk low, I just want the 25$ credit. I don't even care why I'm being charged a little higher than the contract, or have two accounts for the same address..  I come to this forum exhausted from phone calls, in-person trips, chats, and don't know where else to go... move this thread, give me an email, anything, idk. Please, anyone, just help me out with this last step and end this month-long nightmare.

Thanks.