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Tap install (need help ASAP)

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Tap install (need help ASAP)

I had a technician come and said I needed a tap someone came and installed something in the ground and said someone else would come back to finish the install and no ones come out I’m trying to figure out what’s the next step in my installation I have no internet (no coax ports) and my kids are missing school I really need someone out here to finish my internet transfer