Greetings, @dsulli8855! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I certainly understand wanting to make sure you are getting the best out of your TV and services. You have come to the right place. I would like to make sure we can get the 4K box sent out to you. Please send me a PM with your first and last name so I may further assist you.
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.