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Suddenly Have Instant TV added as service, my bill went up, and I don't want Instant TV

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New Poster

Suddenly Have Instant TV added as service, my bill went up, and I don't want Instant TV

I have an Internet only package. I noticed that Instant TV was added to my service and my bill went up. I never asked for instant tv. Is Instant TV included with my service or what? When I go to the service page to remove instant TV from my services, I get an error page stating that I am not an Instant TV customer. However, I have access to Instant TV so how can I not remove it. I cannot get an answer from Xfinity. Would appreciate an answer.

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New Poster

Re: Suddenly Have Instant TV added as service, my bill went up, and I don't want Instant TV

I have the same question. It's on my list of services but I did not ask for it. I can also click a link to watch live tv. Does this mean I'm going to be charged? It's not clear at all.

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Official Employee

Re: Suddenly Have Instant TV added as service, my bill went up, and I don't want Instant TV

Hi, xfinCustomer23. Thank you for visiting us here in the forums. 🙂

 

It sounds like you may have been in a promotion that expired, but we know billing increases are never a fun surprise. Sorry to hear you want to cancel Instant TV, but we do understand that it may not fit your needs and that's OK. I did want to supply you with this link, just in case: https://comca.st/366JztY. It goes over what Instant TV is, it's a streaming service. Did you try and cancel the service using this link: https://comca.st/38juHej and if not, do you mind trying? I will be glad to assist you either way. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Suddenly Have Instant TV added as service, my bill went up, and I don't want Instant TV

Yes. I tried to remove it and it took me to a page that stated I do not have the service. Either comcast it giving away Instant TV for free without knowing it or there is a bug in comcast/xfinity's system and you are giving away a free service or something.

 

When I look on my montly bill, it states all I have is Internet. So what is going on Xfinity.

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New Poster

Re: Suddenly Have Instant TV added as service, my bill went up, and I don't want Instant TV

Update: It looks like the issue corrected itself. I now see the servie has been removed.