suryamanikar's profile

Frequent Visitor

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6 Messages

Sunday, July 26th, 2020 1:00 PM

Closed

Sudden increase in data usages

We hardly use 15-20 GB data. Recently I noticed Comcast is reporting 60-70Gb per day. Since 2 days I installed data usage meter app on phone and laptops. When that shows max 10gb, Comcast reports more than 60gb. This is definitely an issue at Comcast side. It’s been happening since March’20. My courtesy month is also over. I have open a case and if this does not solve, have to switch service provider.

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Visitor

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1 Message

4 years ago

same here but for xfinity mobile, is there a case for a court here? Are they illegaly inflate it to charge customers more?

Official Employee

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28 Messages

Hi there. Please call or text 1 (888) 936-4968 so that one of our Xfinity Mobile experts can look into the data usage concern for you. Thanks!

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