Hello, @Bkotz2006, I hope you and your loved ones are doing well and staying safe! I am sorry to hear of the issues you have been experiencing due to the weather. Please rest assured, you have reached the right place! I can review the account and assist with your credit request.
Please send us a private message with your full name and complete service address to get started. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message". We look forward to hearing from you soon.