I'm going through this experience myself and have highlighted to the relevant teams the experience gaps I've encountered. I'm not the product owner or expert of xFi Complete / Pods. Your best bet on your individal status is to chat/call in.
Here are a few things to note:
Sometimes, it's not just all about xFi Pods, or any 3rd party mesh system, that will fix your issue, double check the fundamentals:
Things to note about speed:
I am having similar issues. I have an order that was placed earlier today for xfipod but there was a charge that I was led to believe would not be applied. I need to speak directly to a rep. I have gone in circles with the xfinity Assistant. How do I send a direct message or speak to someone about my needs?
Hi @mnlrobinson, if you purchased an xFi Pod online, you will be charged for it.
We do not reimburse xFi pod purchases as part of xFi Complete. If you need help returning it, the fastest way is to chat or call in.
An xFi Complete WiFi assessment/evaluation fail (per the email sent around 2 weeks after you sign up for xFi Complete) will result in an xFi Pod sent to your address, it won't be a reimbursement for any purchased xFi Pod(s).
Hrm, are you looking at the xFi Complete page?
"with an xFi Pod included if recommended."
Ha, but really, if you're having WiFi issues we're here to help!
How did the appointment go? Were they able to run a temporary line?