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Status

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Frequent Visitor

Status

I chatted online with a rep about my cable modem and after going through all the steps she said she would send me a mew modem.
Has it shipped?
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Official Employee

Re: Status

Hi, rh29174. Thanks for posting here in the community! Normally you would receive an email with a tracking number once the order ships. Have you happened to receive that email by now? If you're still looking for support on the modem shipment, please feel free to send me a PM with your first and last name so I can take a look at your account for you!

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

Re: Status

Never got the modem , I went out and bought my own.
Online chat and calling customer service were a waste of time promises but no action.
Hours spent for nothing
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Official Employee

Re: Status

I am glad that you were able to fix the issue. I apologize for the experience. We know how important our customer's time is so we always strive to help as soon as we can. If you have any other questions me or our team here on the forums, please feel free to reach out! 

 

Thanks for being a valued Comcast customer, @rh29174.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!