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Someone Else's Account...

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New Poster

Someone Else's Account...

When I come to the website, it logs in under "saved" information that I am not familiar with. There is a linked address and a first name. When I try to log in under my own information, it says that it doesn't recognize my address.

I can't figure out how to speak to an actual human about this. Help?!

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Official Employee

Re: Someone Else's Account...

Hello impostermouse. Thank you for creating a post on our Forum. I can assist with troubleshooting your Xfinity MyAccount sign in issue. Please send me a private message and include your full name and service address so I can assist you. You can click my name (ComcastJoeTru) to view my profile, and then click "Send a private message" to private message me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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