Welcome to the Xfinity Forum. We appreciate your feedback about being able to speak with an agent. I understand how much of an inconvenience this could be and would be happy to help address your billing concerns. I want to start by creating an Equipment research ticket to ensure it was checked back into our inventory, and then we can get the credits issued for the time you weren't using it.
To get started, please send a private message with your full name, as it appears on your billing statement and your service address. To send a message, click on my name, "ComcastChe," then click send a message.