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Since I can’t contact customer service!!!

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New Poster

Since I can’t contact customer service!!!

I’ve been charged since May $14.00 a month for unreturned items. I have nothing to return. I previously used my own router and modem with spotty WiFi. I switched to xfinity’s and I have found it better. I talked with someone about a month ago when I got an email about the item not returned. I explained what happened and i thought this was done. Since I have paperless billing and auto pay I thought all was good. I’d like someone from xfinity to take care of these erroneous charges and let me know it’s fixed. It would be nice if we had better ways to contact xfinity. Customer Service is poor if your customers can’t contact you and speak to someone.
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Official Employee

Re: Since I can’t contact customer service!!!

Hi @BennyJett

Welcome to the Xfinity Forum. We appreciate your feedback about being able to speak with an agent. I understand how much of an inconvenience this could be and would be happy to help address your billing concerns. I want to start by creating an Equipment research ticket to ensure it was checked back into our inventory, and then we can get the credits issued for the time you weren't using it.

To get started, please send a private message with your full name, as it appears on your billing statement and your service address. To send a message, click on my name, "ComcastChe," then click send a message. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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