Contributor
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22 Messages
Signature+ More - Price Discrepency On The Website
Why does the "Signature+ More" package show two seperate prices on your Offers page, even though they are both identical package details?
I verified that they are indeed identical packages by using the compare tool, yet one is $139.99/month and the other is $164.99/month.
Also, the terms and conditions for both of those (identical aside from price) offers states that it's for new customers only, yet it's being offered to me on my "Change Plan" page.
Selecting and changing a plan should be a piece of cake, but the lack of clarity is awful.
daveyj27
Contributor
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22 Messages
4 years ago
Is there any assistance on these questions please?
I'm trying to upgrade my account, and give you more money, but I can't do that without the confusion being cleared up.
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daveyj27
Contributor
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22 Messages
4 years ago
Nothing from Xfinity, no help or guidance at all?
I need to get onto an Unlimited Data plan asap, either by adding it as an option to my existing plan or switching to something else. Our jobs now depend on working from home, we're going to fly over your newly imposed data cap every month and be fined for it, and so we're trying to do the right thing and upgrade.
The "Add Unlimited Data" link isn't working (great timing there folks, nothing suspicious about that at all) and there are pricing inconsistencies on your website. I've tried the chatbot....yep, that's pointless and i've tried positing in here, but zip, nothing.
I'm going to have to call, and that is going to be awful based on past experience, and I can't believe that having to call is even in a thing in 2021 when decent self-serve options are easy to implement.
Is anybody here to help??
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Again
Expert
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31.9K Messages
4 years ago
@daveyj27
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daveyj27
Contributor
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22 Messages
4 years ago
@Again.
Thank you for the reply, but it seems to be the standard rubber stamped reply that you give to all comments that you rpely to.
I mean no disrespect by this. but you're labelled as an "Expert", so can you not provide some answers and clarity instead of the "Your enquiry has been escalated....." templates?
All I need to know are clear details on what options are available to add unlimited data, and then how to actually make one of those options happen. So many people are running into this issue and there is no clarity on it that we can get in a selfe-serve manner.
All this would take is an new sticky and an updated FAQ.
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Again
Expert
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31.9K Messages
4 years ago
@daveyj27
Whenever I escalate an issue I use that macro to inform the customer to not send a private message to anyone, especially the OE's, as you can tell from the macro. When I escalated this for you, I also mentioned you wanted to add Unlimited Data. As I am only a volunteer and not an employee, this is t he route I have to take in order to help you.
And, just an FYI here, because of a glitch that happened escalations are backed up, so it might be a bit before someone responds to you. Be patient. They're working as fast as they can to clear the backlog.
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