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Sick of outages

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New Poster

Sick of outages

I love my service, when it is working. Our grid was taken down an entire day for which i lost a day's pay...
That's not cool. I pay an exhorbitant amount for my services, for which i have never been offered a better deal for being a long standing consumer ... i was told I'd be compensated after waiting online for an hour? Still no compensation. I would also like to know why my entire area keeps being down? When i have no internet, i cannot work and do not get paid. Something needs to be done so that 1 issue does not take down the entire area....not right to do that. Otherwise, i do likemy service and still wish you'd offer me a better deal for being a loyal customer , dont you agree?? I have 2 accounts with you ,so cant we make a deal? I think i like many others should be offered better deals for loyalty. I am constantly taking up for Xfinity over ATT...thx for listening.
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Official Employee

Re: Sick of outages

@Cat24

 

Our team would love to help you out. Thank you for reaching out and posting your experience. Feedback from our customers here at Xfinity is extremely important. We will do our best to help look into promotional pricing. 

Can you please private message me your full name and service address? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
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