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Shipping Comfirmation on New Router

1Neysa
New Poster

Shipping Comfirmation on New Router

I have ordered Xfi Complete on January 29 and they have sent a confirmation order, but they have not shipped out my new router. When will my new router be coming in? It has been over 2 weeks and I have no info on tracking my shipment.
ComcastDaryl
Official Employee

Re: Shipping Comfirmation on New Router

Thank you for reaching out to us in the Forums. Sorry to hear that you have yet to receive your new gateway (modem/router). You have reached the right place for help.

 

Could you please send me a private message, including your first and last name? To send me a private message, please click on my name (ComcastDaryl) and then click on "Send a message."


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